Frequently Asked Questions (FAQ)
Q: What is the mandatory procedure for vessel arrival, berthing, and departure?
A: All vessels must submit a Ship Entry Notice (SEN) application via the e-SEN portal (https://www.customers.nigerianports.gov.ng) at least 48 hours prior to arrival, accompanied by manifest, stowage plan, IMO number, and cargo details. Provisional billing is generated via the Revenue Invoicing & Management System (RIMS).
Berthing requires: Pilotage and towage (compulsory in all channels)
• Joint agency boarding (NPA, NIMASA, Customs, Port Health)
• Free pratique and ISPS clearance.
• Departure follows voyage reconciliation and payment of all dues.
Q: How do I apply for berthing clearance?
A: Berthing clearance is granted after confirmation of completed documentation, assigned rotation number, and compliance with port entry requirements. Applications are processed through the designated NPA clearance system and are subject to operational scheduling and berth availability.
Q: What is required to obtain sailing clearance?
A: Sailing clearance is issued upon confirmation that all port dues have been settled, operational activities concluded, and regulatory requirements fulfilled. The vessel must also receive confirmation from relevant authorities before departure authorization is granted.
Q: How is the vessel rotation number assigned?
A: vessel rotation number is assigned upon confirmation of entry documentation and scheduling approval. This number serves as a unique identifier for the vessel call and is used for operational tracking and coordination.
Q: Where can I access the ship movement schedule?
A: The ship movement schedule is available through the designated online NPA Daily Shipping Position service page or authorized communication channels. It provides updated information on vessel arrivals, berthing, shifting, and departures within port limits. (Online Daily Shipping Position)
Q: Which VHF channels should vessels monitor when approaching port limits?
A: Vessels approaching Nigerian port limits are required to monitor designated VHF channels, including Channels 12, 14 and 16, unless otherwise directed. Continuous watch-keeping is required in accordance with SOLAS Chapter IV obligations.
Q: Where can I access Notices to Mariners?
A: Notices to Mariners are published through the NPA website under Navigational Safety. These notices provide essential updates regarding channel conditions, navigational hazards, and regulatory advisories. (Notices to mariners)
Q: What are the standard port entry procedures?
A: Port entry procedures include advance submission of documentation, communication with Port Control, compliance verification, assignment of rotation number, and issuance of berthing clearance.
Q: What are the timelines for submitting clearance documents?
A: Shipping agents are advised to submit documentation within the timelines prescribed by NPA guidelines prior to vessel arrival. Late submissions may result in processing delays.
Q: Can documentation be submitted electronically?
A: Yes. NPA supports electronic submission of documentation through designated digital platforms where applicable, in line with modernization and efficiency objectives. (e-Manifest)
Q: Who should I contact if clearance is delayed?
A: In cases of delay, shipping agents should contact the relevant Port Operations office or designated service desk for clarification and resolution. (Port Contacts)
Q: Where can I find current port dues and tariff schedules?
A: Current port dues and tariff schedules are published under Port Operations on the NPA website. Users are advised to consult the latest version to ensure accuracy. (Port Dues/Tariffs)
Q: How are port charges calculated?
A: Port charges are calculated based on vessel type, gross tonnage, cargo classification, duration of stay, and applicable service fees in accordance with approved tariff regulations.
Q: What are the operating hours of Nigerian ports?
A: Nigerian ports operate continuously, subject to operational scheduling and safety considerations, particularly in the Lagos pilotage district. In the eastern port – Bonny/Port Harcourt pilotage district, Calabar pilotage district, Warri pilotage district, the operating hours are from 0600 hrs – 1800 hrs. Specific service units may maintain designated administrative hours.
Q: How can terminal operators be contacted?
A: Terminal operator contact details are available in the Terminal Directory section of the NPA website. (Terminal Operators)
Q: What international conventions does NPA comply with?
A: NPA operates in accordance with international maritime conventions including SOLAS, ISPS Code, and other applicable IMO instruments.
Q: What are the requirements under SOLAS Chapter IV & V?
A: SOLAS Chapter IV governs radio communication requirements including GMDSS compliance, while Chapter V addresses navigational safety, including voyage planning, bridge watch-keeping, and safety information dissemination.
Q: What are the ISPS security requirements for vessels?
A: Vessels calling at Nigerian ports must comply with ISPS Code requirements, including valid Ship Security Certificates and adherence to port security procedures.
Q: How do I report a maritime safety or security incident?
A: Incidents should be reported immediately to Port Control or designated security authorities through established communication channels. (NPA PFSOs)
Q: How are navigational aids maintained and monitored?
A: Navigational aids are subject to routine inspection, maintenance, and performance monitoring to ensure reliability and compliance with applicable standards.
Q: What is the mandate of the Nigerian Ports Authority?
A: The Nigerian Ports Authority is responsible for managing and regulating port infrastructure, ensuring safe navigation within port limits, and facilitating efficient maritime trade. (Our Mandate)
Q: How can stakeholders submit complaints or feedback?
A: Stakeholders may submit complaints or feedback through the Contact & Support section of the NPA website or via designated service channels. (NPA SERVICOM)
Q: Where can I access annual reports and port statistics?
A: Annual reports and statistical publications are available under the News & Publications section of the website. (Port Statistics)
Q: How can I contact the appropriate NPA department?
A: Departmental contact details are listed in the Contact Directory section, allowing users to identify and communicate with the appropriate service unit. (Contact Us)
Q: Is NPA recruiting?
A: At the moment, NO! All Information regarding recruitment opportunities at the Nigerian Ports Authority is published exclusively through official NPA communication channels. Prospective applicants are advised to regularly consult the official website under the Careers or News section for verified vacancy announcements. The Authority does not authorize recruitment through unofficial intermediaries, and applicants are cautioned against fraudulent employment solicitations.
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