Commercial Services

Commercial Services 2022-10-16T09:51:06+00:00

Claims Investigation and Refund

Procedure

  1. Request/complain is forwarded to the Port Manager, who authorizes Tariff and Billing Department of the port to investigate, liaise with other relevant departments and stakeholders.
  2. The report of the investigation is submitted to the Port Manager, who approves the claim if any, after the Chief Internal Auditor has endorsed it.
  3. A Credit Note is then raised to reverse the debit balance of the Shipping Agent in the accounting books.

Documentation

  • Port Manager’s Authorization
  • Provisional and Final Bills
  • Report of investigation
  • Any other relevant document

Timelines

Two (2) weeks

Associated Charges

Cancelled/Terminated/Aborted  voyage of vessels:
USD 500 per Voyage/vessel or 1% of total bill, whichever is higher

Tariff Management

Procedure

  1. Tariff and Billing Dept. gives periodic  update to Management on tariff for various services as it apply across the ports
  2. Periodic reports on the  revenue generated in line with the tariff is forwarded to Management
  3. Makes recommendations on existing
  4. concession and rebates granted to operators
  5. Compiles the revenue earned or lost from the concession or rebates granted
  6. Make recommendations to Management on the sustainability of concession or rebates
  7. Conduct research into tariffs of other competing ports in the world
  8. Recommends review (upward or downward trend) of rates/charges
  9. Where necessary, recommends and apply tariffs in emerging/new services obtainable in the ports

Documentation

  • Management Directive
  • Circulars
  • Extant Rules and Regulations
  • Ministerial Directive

Timelines

Guided by Ministerial  approval by the Honorable Minister (FMOT)

Conveyed by the Managing Director

Invoicing / Billing

Procedure

  1. Shipping Agent will initiate the billing process by uploading vessel manifest through NPA’s Customer Portal.
  2. Invoices/Bills are generated and approved by NPA Billing Officers through the Revenue and Invoice Management System (RIMS).

Documentation

Vessels E-Manifest in XML file format (same format as NCS e-manifest format).

Timelines

Within 1 hour on the RIMS platform

Associated Charges

As contained in the 2001 simplified Tariff
2006 Post Concession Tariff

Port Promotion

Procedure

  1. Corporate & Strategic Division forwards invitation from various Chambers of Commerce For Management’s consideration and subsequent approval.
  2. Management approval sent to the General Manager C&SC for port promotions operational Budget by Corporate and Strategic Communications Division.
  3. After Management’s approval of the budget, preparations commences with payment to the chambers for space allocation and other logistics
  4. Corporate and Strategic Communications Division prepares address by Managing Director on current economic, trade and maritime related issues.
  5. Trade/Port promotion commences with MD’s address, flyers, brochures, souvenirs, conference, seminar, exhibition aimed at creating/stimulating awareness of captain of industries, SME(s),  stakeholders, Importers and Exporters (particularly local farmers) on overall potentials of the ports
  6. Special session of dinner with the host and captain of industries, stakeholders, SME(s) Importer and Exporters.

Documentation

  • Letter of invitation from the chambers/organizers
  • Managing Director’s approval
  • Promotion Budget from Corporate and Strategic Communications Divisions

Timelines

1 to 3 months depending on the invitation received


Translate »