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Commercial Services 2017-07-19T04:48:18+00:00

Claims Investigation and Refund

Procedure

  1. Request/complain is forwarded to the Port Manager, who authorizes Commercial Department of the port to investigate, liaise with other relevant departments and stakeholders.
  2. The report of the investigation is submitted to the Port Manager, who approves the claim if any, after the Chief Internal Auditor has endorsed it.
  3. A Credit Note is then raised to reverse the debit balance of the Shipping Agent in the accounting books.

Documentation

  • Port Manager’s Authorization
  • Provisional and Final Bills
  • Report of investigation
  • Any other relevant document

Timelines

Two (2) weeks

Associated Charges

500 USD per Vessel/Voyage

Tariff Management

Procedure

  1. Commercial Dept. gives periodic   update to Management on tariff for various services as it apply across the ports
  2. Periodic reports on the  revenue generated in line with the tariff is forwarded to Management
  3. Makes recommendations on existing
  4. concession and rebates granted to operators
  5. Compiles the revenue earned or lost from the concession or rebates granted
  6. Make recommendations to Management on the sustainability of concession or rebates
  7. Conduct research into tariffs of other competing ports in the world
  8. Recommends review (upward or downward trend) of rates/charges
  9. Where necessary, recommends and apply tariffs in emerging/new services obtainable in the ports

Documentation

  • Management Directive
  • Circulars
  • Extant Rules and Regulations
  • Ministerial Directive

Timelines

Guided by Ministerial  approval by the Honorable Minister (FMOT)

Conveyed by the Managing Director

 

Invoicing / Billing

Procedure

  1. Shipping Agent will initiate the billing process by uploading vessel manifest through NPA’s Customer Portal.
  2. Invoices/Bills are generated and approved by NPA Billing Officers through the Revenue and Invoice Management System (RIMS).

Documentation

Vessels E-Manifest in XML file format (same format as NCS e-manifest format).

Timelines

Within 1 hour on the RIMS platform

Associated Charges

As contained in the 2001 simplified Tariff
2006 Post Concession Tariff

Port Promotion

Procedure

  1. Commercial Dept. forwards invitation from Chambers of Commerce For Management approval
  2. Management approval sent to Executive Director,  M&O for preparation of promotion Budget by Commercial Department
  3. After Management’s approval of the budget, preparations commences with payment to the chambers for space allocation and other logistics
  4. Dept. prepares address by Managing Director on current  economic, trade and Maritime related issues
  5. Trade/Port promotion commences with MD’s address, flyers, brochures, souvenirs, conference, seminar, exhibition aimed at creating/stimulating awareness of captain of industries, SME (s),  stakeholders  Importers and Exporters (particularly local farmers) on the overall potentials of the ports
  6. Special session of dinner with the host and captain of industries, stakeholders, SME(s) Importer and Exporters

Documentation

  • Letter of invitation from the chambers/organizers
  • Managing Director approval
  • Promotion Budget from Commercial Department

Timelines

1 to 3 months depending on the invitation received