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NPA Servicom 2017-10-16T10:45:41+00:00

An Introduction to NPA SERVICOM Unit

“You have the right to be served right”.

SERVICOM, an acronym for “Service Compact with all Nigerians” was established in March 2004 as part of the Federal Government’s initiative to improve the quality of public service delivery in Nigeria.

The Nigerian Ports Authority SERVICOM Unit in compliance with the directive of the Federal Ministry of Transport was inaugurated in December 2006 and is dedicated to ensuring the provision of services in a timely, fair, honest, effective and transparent manner.

The SERVICOM Unit is committed to implementing the SERVICOM Service Charter which promises how customers can expect quality service delivery, demand their rights to good service and have recourse when service delivery fails.

PARASTATAL NODAL OFFICER CAROLYN AKUM UFERE (MRS)
GENERAL MANAGER, SERVICOM
c.ufere@nigerianports.org
08037188564
ASSISTANT PARASTATAL NODAL OFFICER I. K. USMAN
ASST. GENERAL MANAGER, SERVICOM
ik.usman@nigerianports.org
08025876886
SERVICOM IMPROVEMENT DESK OFFICER AYUBA J. D. j.ayuba@nigerianports.org
08034051259
CHARTER DESK OFFICER JOY IRORITERAYE j.itamah@nigerianports.org
08033283047
CUSTOMER CARE / COMPLAINTS DESK OFFICER MARY SILAS m.silas@nigerianports.org
08034051259

SERVICOM UNIT
4th Floor, Annex Building
Nigerian Ports Authority Corporate Headquarters
26/28, Marina. Lagos.For complaint and suggestions:
Email: npaservicom@nigerianports.org