An Introduction to NPA SERVICOM Unit
“You have the right to be served right”.
SERVICOM, an acronym for “Service Compact with all Nigerians” was established in March 2004 as part of the Federal Government’s initiative to improve the quality of public service delivery in Nigeria.
The Nigerian Ports Authority SERVICOM Unit in compliance with the directive of the Federal Ministry of Transport was inaugurated in December 2006 and is dedicated to ensuring the provision of services in a timely, fair, honest, effective and transparent manner.
The SERVICOM Unit is committed to implementing the SERVICOM Service Charter which promises how customers can expect quality service delivery, demand their rights to good service and have recourse when service delivery fails.
|PARASTATAL NODAL OFFICER||H.M. MOHAMMED (Mrs.)|
GENERAL MANAGER, SERVICOM
|PRINCIPAL MANAGER, SERVICOM||SARAH K. BALLAH (Mrs)||[email protected]|
|SERVICOM IMPROVEMENT DESK OFFICER||AYUBA J. D.||[email protected]|
|CHARTER DESK OFFICER||JOY IRORITERAYE||[email protected]|
|CUSTOMER CARE / COMPLAINTS DESK OFFICER||MARY SILAS||[email protected]|
Nigerian Ports Authority Corporate Headquarters
26/28, Marina. Lagos.
For complaint and suggestions:
Email: [email protected]